AFTER-SALES SUPPORT

Booking Changes, Cancellations & Travel Support

Start with a clear conversation about booking, itinerary or service concerns.

OFFICIAL HOTLINE

Contact our official hotline for support

For booking, itinerary, change, cancellation or service issues, call the official hotline and explain what you would like checked. Phone availability depends on actual operating arrangements.

Call the official hotline ↗

Share booking documents through a channel agreed with staff. Do not post identity documents or payment details in public comments.

What to prepare

Booking and contract

Have your contract or booking details, travel dates and booking name ready so the service record can be located.

What happened

Describe when and where the issue occurred and the service involved. Keep relevant messages or receipts.

Your requested outcome

Explain exactly what you would like checked, changed or addressed.

How issues are discussed

Contact staff to check the contract, booking and services actually provided.
Discuss what can be addressed, any further information needed and the next steps.
Costs, changes, cancellations or disputes are discussed with reference to the contract and applicable rules. Confirm the outcome in writing after the facts have been checked.

What to check for changes or cancellations
Specify the dates, traveller numbers or services to change. Ask staff to distinguish adjustable arrangements from booked resources and explain the cost basis and next steps. Keep the discussion record and follow up through the channel agreed with staff.

If the hotline is not answered
Contact Xiaoya or Zhouzhou listed on this site to help relay the booking issue, and continue checking the response through the official hotline. Before travel, confirm an available written communication channel and contact hours.
View Xiaoya and Zhouzhou contact details →